Resources - Guidance Documents


In this section, you will find a number of downloadable document that offer advice on how you can stay safe whilst online.

Digital Inclusion

Online identity theft is a crime where an attacker uses fraud or deception to obtain personal or sensitive information from a victim and misuses it to act in the victim’s name.

A data breach is a serious security incident, where unauthorised individuals gain access to the company’s website to access confidential or sensitive information.

Catfishing refers to the creation of a fictitious online personality, usually on social media, in order to deceive others.

Between now and 2027 most telephone providers will be moving their customers from old analogue landlines to new, digital landline services. Find out more here.

Online investment scams are fraudulent schemes designed to trick people into investing money with the promise of high returns and low risk.

Online shopping scams are a type of fraud where scammers create fake websites, online stores, or social media profiles to trick people into buying counterfeit or non-existent products.

A technical support scam often involves someone contacting you to tell you that your computer has been infected with a computer virus. For a cost, they will offer to fix the problem for you.

Creating secure passwords is essential for protecting your online accounts. Let’s look at some top tips for setting up strong passwords.

Protecting your safety while you browse the internet is important. Let’s look at some top tips for staying safe online.

‘Phishing’ (pronounced ‘Fishing’) is a type of online attack where scammers send fraudulent emails that appear to be from legitimate sources.


In this section, you will find a number of downloadable document that offer advice on maintaining and ensuring sustainable village hall use.

Village Halls

This guide is for anyone managing a village hall and wondering how to improve the quality and performance of their building by making it more energy efficient and environmentally friendly.

This guide explains the different types of surveys that anyone managing a village hall may need to commission. 

This Information Sheet provides guidance for village hall management committees on effective processes, policies, and procedures for safeguarding.